Terms and conditions
Overview
This website is owned and operated by The Don Dog Company. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors an opportunity to purchase canine accessories and see the range of services we offer. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Commercial terms offered
When buying an item, you agree that:
(i) you are responsible for reading the full item listing before making a commitment to buy it. (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Returns, Refunds & Exchanges
For full details, please refer to our Returns, Refunds & Exchanges Policy.
If for any reason you are unhappy with any of our products please contact us via our email info@thedondogcompany.com as soon as possible.
Damaged or faulty items can be returned for a replacement or refund. It is your responsibility to contact us via email: info@thedondogcompany.com with a picture and explanation of the problem within 7 days.
All other products on our website, which are not handmade, are offered with a 'no quibble' returns policy. The item will need to be returned to us (at your cost) unused and in its original, undamaged packaging.
We ask that you package the item well and include an order number, name and address or email address so that we can trace the order and organize a replacement or refund as quickly as possible.
The Don Dog Company take no responsibility for items lost in the post, therefore, recommend that items are returned using a signed for service.
The Don Dog Company will only refund a delivery charge in the instance of damaged or faulty goods.
The following products are not eligible for return: Custom made items, which are made to a customer's personal preference.
Retention of right to change offering
We may, without prior notice, change the products; stop providing the services or any features of the services we offer; or create limits for the services / products. We may permanently or temporarily terminate or suspend access to the services available on our website without notice and liability for any reason, or for no reason.
Ownership, copyrights and logos
All logos, text, graphics, images, copyrights, photographs related to The Don Dog Company brand within this website are the exclusive property of The Don Dog Company and you agree that nothing in these terms shall be deemed to create a licence in or under any such property rights and you agree not to sell, licence, rent, modify, distribute, copy, reproduce, publicly display, publish, adapt or edit thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, illustrations, compositions, artworks and text) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded / transferred content may be publicly displayed on the website.
Indemnification
You agree to indemnify and hold The Don Dog Company harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall The Don Dog Company, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service / purchase and use of our products.
To the maximum extent permitted by applicable law, The Don Dog Company assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service / products; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will endeavour to notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Preference of Law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of UK Law, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Dudley Magistrates Court.
Errors, Inaccuracies & Omissions
Occasionally there may be information on our site which contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Customer Support / Contact us
If you wish to contact us regarding our Terms and Conditions, please email us via: info@thedondogcompany.com
File Updated: 27/07/2023 [The Don Dog Company]
Terms & Conditions (Solo Walks/Group Walks/Kinver K9s/ Drop-Ins)
1. The client agrees to provide full and honest information to The Don Dog Company about their pets during the booking procedures, including any behaviour which may negatively impact on us (Gareth & Rebecca Don & staff members), our own dogs or those on walks or group sessions. These include but are not limited to excessive barking or anti-social behaviour, aggression towards any humans or animals, straying and phobias.
2. The emergency contact will be asked to take over care for the pet(s) in the event of an emergency, including if your pet displayed behaviour which meant they can no longer be cared for. These behaviours can be, but not limited to aggression or anti-social. Refunds will not be given under these circumstances. Please seek permission for an emergency contact to be nominated. The client agrees that if their pet attacks another animal or person, including any representative of The Don Dog Company and this results in injury to that animal or person, they will be responsible for any expense incurred as a result. This includes payment of veterinary fees incurred as a result of injuries to another animal caused by their dog. The dog will be removed with immediate effect and placed with the emergency contact and no refund will be due.
3. Clients agree to an introductory meeting to allow us (Gareth or Rebecca Don) to meet the pet(s) and discuss aspects of care. This meeting will take place in your home by arrangement and is provided free of charge. In some circumstances, the Meet & Greet may take place at The Don Dog Company Exercise & Training Facility.
4. I agree I will be handing over my pet(s) to The Don Dog Company in good health. Any current illnesses or ailments will be disclosed and any medication for such ailments will be supplied and detailed on the Medication Permission form, overleaf. If a period of more than one month elapses between a booking confirmation and the commencement of service, the client must ensure that The Don Dog Company are informed of any changes made to the pet’s health, routine or care.
5. All meetings and times are looked upon as appointments and must be followed. If you are unavoidably delayed by more than fifteen minutes, you must contact us (Gareth or Rebecca Don) before the arranged time to arrange another suitable time. Please only call or text to arrange, if you use any other form of messaging this may not be received if we are not in a WiFi enabled area.
6. If the service is cancelled less than 24 hours before commencement then full fees are due. The Don Dog Company does not charge an extra administration fee for cancelled bookings. Cancellations must be made via call, text or via our Facebook page.
7. The client agrees that their dog(s) will likely encounter other unknown dogs outside whilst being exercised on walks in public areas (applies to Solo walks & Drop Ins).
8. If a medical emergency arises for your pet(s), The Don Dog Company will make every effort to contact the client and their emergency contact. Where time is of the essence, the client authorises The Don Dog Company to seek medical services at the nearest veterinary practice. The client agrees to reimburse for all services rendered by a veterinarian in accordance with the owners wishes as stated and signed in the veterinary release form.
9. Unless otherwise agreed, your pet(s) will be walked on a harness or flat collar and a soft lead. Please let us know if you usually use any other collar / lead types i.e. Slip lead.
10. Where a client is happy that their dog is allowed to run free off the lead (when in public places- solo walks / drop ins) they must be willing to sign an off-lead disclaimer, under which the client agrees to accept responsibility for accident, injury or loss, caused by or to their dog.
11. Dogs will not be walked in public places during thunderstorms or extreme heat, instead they will have garden access for toileting by means of a drop-in service. Sessions at the field will go ahead in warmer weather if we are happy that we have enough cool areas for the dogs to rest. Weather conditions are out of our hands, but we will do our best to accommodate your dog's needs, maintain their safety and keep you informed with as much notice as possible regarding any changes to services.
12. In the event of serious accident or illness of ourselves (Gareth & Rebecca Don) the client accepts that alternative emergency cover may be arranged for their pet(s). This will be done with the involvement of the client’s emergency contact(s).
13. All pets must be fully up to date with their yearly vaccinations or titre tested with certificate of proof (kennel cough is not compulsory but is advised), they must also be wormed and treated for fleas/ticks on a regular basis. The Don Dog Company reserves the right to decline any animal that appears visibly unwell.
14. Any pet transported in a vehicle will be securely transported in a suitable size pet crate or secured by harness and safety seat belt made for that pet. No animal will be left unattended in a vehicle, unless attending a brief pick up or drop off for other customers and due care will be taken to ensure the pet is safe and comfortable with water if needed.
15. The Don Dog Company will not walk a bitch in season in public places (Solo Walks), this is for the welfare of your dog and all dogs and their owners who we may encounter on a walk. We will resume walks two weeks after the dog has stopped bleeding. During this time, The Don Dog Company are happy to offer a drop-in service for garden play, toilet breaks and some company. It is your responsibility to inform us via text message or phone call that your dog is in season prior to commencement of our next scheduled walk.
16. Please notify us if your bitch is in season before any group sessions at the field so that we can ascertain if we are able to accommodate them. If it is not possible for us to ensure no contact with intact male dogs, we will offer a drop-in service for garden play, toilet breaks and company. It is your responsibility to inform us via text message or phone call that your bitch is in season before any group sessions.
17. All dogs who attend sessions at the field will use the apparatus at their own risk. We will supervise and monitor at all times but cannot be held responsible for accidents.
18. Only social dogs are permitted to attend Kinver K9 Club and group walking sessions at the field. If any dog shows signs of aggression towards others, they will be separated from the group for the remainder of the session and we will be happy to discuss alternative arrangements going forward.
19. The Don Dog Company carry out all agreed services in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client waives and relinquishes any and all claims against The Don Dog Company except those arising from gross negligence or misconduct on the part of The Don Dog Company.
20. The client authorises the signed contract to be valid approval for future services, therefore allowing The Don Dog Company to accept future bookings without additional signed contracts or authorisation. By signing below, I am promising to read these terms and conditions in their entirety.
21. All payments for dog walking, Kinver K9 Club and drop-in services are to be made by the end of each week. Invoices are sent out on a Friday and we kindly ask that payment is received within three days.
22. If you wish to terminate your contract permanently, we kindly ask for two weeks notice.
23. We have the right to terminate the contract for any reason and will give you two weeks notice, allowing you to make alternative arrangements, unless the dog or owner has shown aggressive behaviour, in which case we have the right to terminate the contract immediately.
I, the undersigned, have read and agreed to the terms and conditions of using the services of The Don Dog Company. I understand that any outstanding fee will be paid to The Don Dog Company. I confirm that I will be responsible for any costs which might be incurred, either veterinary or other, as a result of any sickness, accident or damage caused to or by my pet.
[file updated July 2023] The Don Dog Company